First, let me start by thanking you and your company for sending Dan out to assist us with the repair of Severino’s 310 hammer. It was your quick response in sending Dan out that impressed Ron and Tom Severino but also the professional and confident way that Dan presented himself to us at Reliable and the Severino’s. He is a valuable asset for Toku and a valuable tool for Reliable Equipment.
The repair had a few snags, that were customer-induced, but Dan was confident and did complete the job on time.
On Saturday morning I went to Severino’s office and was able to see Tom and his happiness was very obvious. He reminded me of our first meeting when Daren, you and I had lunch with him. He asked us if and when the first service was needed, would we be there for him? And with very little notice and the Storm of the Century upon us … you did it!
To quote Tom Severino, "We impressed the shit out him!" And he further said that "any and all hammers in the future that we need will be Toku" and referenced the possible need for the 7,500lb unit soon.
In an effort to capture his enthusiasm I pushed him further and asked of he could summarize the situation to Rick and Mark Charboneau, owners of Continental Paving who is the largest earth and paving contractor in the state and possibly New England.
Thank you again for Toku’s hard work!
Mark Cooper Reliable Equipment, LLC